Frequently Asked Questions
Everything you need to know about our bake-from-frozen sourdough, pasta, and pastries.
Do I need to thaw the products before baking?
No, all Wildgrain products are designed to be baked from frozen for maximum convenience. Most items go from freezer to table in 25 minutes or less.
How should I store my Wildgrain products?
Please keep all items in your freezer until you are ready to bake them. Our sourdough bread, hand-cut pasta, and artisanal pastries are flash-frozen to preserve freshness without artificial preservatives.
Is the sourdough bread truly fermented?
Yes, our sourdough undergoes a slow, long-fermentation process that lasts up to 36 hours. This traditional method results in a better flavor profile and makes the bread easier to digest.
How is the subscription shipped to ensure it stays frozen?
We ship our boxes using eco-friendly insulated liners and dry ice. Your products are guaranteed to arrive frozen or cold to the touch, even in warmer climates.
Can I skip a month or cancel my subscription?
Absolutely. You have full control over your subscription through your account dashboard. You can skip a delivery, change your frequency, or cancel at any time before your next billing date.
What happens if my order arrives damaged?
Your satisfaction is our priority. If your box arrives damaged or the items have thawed, please contact our support team within 48 hours for a replacement or a full refund.